Statement of Permitted Charges

We believe in being completely upfront about costs — no surprises, no small print you have to hunt for. Below is a full statement of every charge that can apply to your tenancy at Edenwood House, in line with the Tenant Fees Act 2019 (as amended). This statement applies to assured tenancies at Edenwood House. A separate schedule applies to non-Housing Act tenancies and company lets, set out at the end of this document.

1. Permitted Charges – Assured Tenancies
   1. Holding Deposit

Amount	Equivalent to one week's rent
When payable	On application, before referencing begins
How it's applied	Deducted from your first rental payment. If it exceeds that amount, the balance is deducted from your second rental payment.
Maximum holding period	15 calendar days from receipt, unless otherwise agreed in writing or your tenancy start date is more than 15 days away.
Refunds	If we do not proceed with your application through no fault of your own, we will return your holding deposit within 7 days of notifying you of our decision.
Withholding	We may retain the holding deposit if you: fail a right to rent check withdraw from the application fail to take reasonable steps to progress the tenancy before the deadline provide false or misleading information that affects your suitability as a resident We will always notify you in writing if we intend to withhold your holding deposit, with reasons.

1. 2. Security Deposit
      1. Annual rent below £50,000 per annum: 5 weeks' rent
      2. Annual rent £50,000 to £100,000 per annum: 6 weeks' rent
      3. Your security deposit will be registered with an approved deposit protection scheme within 30 days of receipt. You will receive confirmation directly from the scheme. The deposit is held to cover any damages beyond fair wear and tear, or unpaid rent at the end of the tenancy. It is not used for routine maintenance or general cleaning.
   3. Rent

Amount	£[amount] per calendar month
Payment frequency	Monthly, in advance
Maximum upfront payment	One month's rent (from 1 May 2026)
Due date	The [date] of each month
Rent increases	Any increase in rent during the tenancy will be proposed via a Section 13 notice (Form 4A). You will receive a minimum of 2 months' written notice and rent may only be increased once per year. You have the right to challenge any proposed increase at the First-tier Tribunal.

 

 

1. 4. Utilities and Council Tax
      1. Unless your tenancy agreement or property listing states otherwise, you are responsible for arranging and paying for the following:
         1. electricity and gas
         2. water and sewerage
         3. broadband and telephone services
         4. TV licence
         5. council tax
      2. Where any of the above are included within your rent, this will be clearly stated in the property listing and in your tenancy agreement.
   5. Change of Sharer

Fee	£50 inclusive of VAT per replacement tenant
Condition	Subject to our approval and the landlord's consent
Applies when	You wish to replace a named tenant on the tenancy during the tenancy term. Where the reasonable costs incurred by us in facilitating the change exceed £50, we may charge those actual reasonable costs instead. We will notify you of any higher charge before proceeding.

1. 6. Early Termination
      1. Early termination of your tenancy requires the landlord's prior written consent. If agreed, any charge will be limited to:
         1. the landlord's reasonable re-letting costs (such as agent fees and marketing); and/or
         2. the rent outstanding for the remainder of the notice period
      2. Any charge will not exceed the financial loss suffered by the landlord as a direct result of the early termination
      3. We will provide you with a written breakdown of any costs before they are applied.
   7. Late Rent

Applies when	A rental payment is more than 14 days overdue
Rate	3% per annum above the Bank of England base rate
Calculated	Daily, for each day the payment remains outstanding from the 15th day of arrears. Interest will only begin to accrue from the 15th day after the payment was due. We will always contact you before applying interest charges.

1. 8. Lost Keys and Access Fobs

Charge	A rental payment is more than 14 days overdue
Includes	Cost of replacement keys, fobs, or access cards, and locksmith fees if required.
Evidence	We will provide you with a written summary of costs, including receipts or invoices from any third-party locksmith.

 

1. 9. Contractor Call-Out Fees

If a repair or maintenance issue is identified as your responsibility under the terms of your tenancy agreement, and we need to arrange a third-party contractor to resolve it on your behalf, any applicable call-out fee charged by that contractor may be passed on to you. We will:

1. 9. 1. 1. notify you in advance wherever possible
         2. provide written evidence of the contractor's charges
         3. only pass on the actual cost with no mark-up
   10. No Other Fees
       1. Outside of the charges listed above, no other fees apply to your assured tenancy at Edenwood House. This means:
          1. no administration fees
          2. no check-in or check-out fees
          3. no inventory fees
          4. no renewal fees
          5. no referencing fees
          6. no cleaning fees
       2. Any charge not permitted under the Tenant Fees Act 2019 is unenforceable.
2. Permitted Charges – Non-Housing Act Tenancies and Company Lets
   1. The following fees apply where the tenancy falls outside the scope of the Housing Act 1988 (for example, company lets or tenancies at a rent above £100,000 per annum):
      1. 1. Setup / administration fee: £[amount] inclusive of VAT
         2. Check-in fee: £[amount]+ (confirmed prior to move-in)
         3. Reference fee: £[amount] per person
         4. Tenancy renewal fee: £[amount] inclusive of VAT
   2. These charges are not subject to the Tenant Fees Act 2019. All amounts are confirmed in writing before any commitment is made.
3. Tenancy Type

Tenancies at Edenwood House are granted as assured periodic tenancies (APT), rolling monthly from the tenancy start date with no fixed end date. A written statement of tenancy terms, as required under the Renters' Rights Act 2025, will be provided to you before you are asked to sign or agree to a tenancy.

4. Tenant Protection

Redress scheme	The Property Ombudsman (tpos.co.uk)
Regulatory membership	Propertymark (ARLA)
Client money protection	[Propertymark CMP scheme name]
Deposit protection	[Deposit Protection Scheme name]

If you have a complaint that we have not been able to resolve, you may refer it to The Property Ombudsman. Details of our complaints procedure are available on request.

Pet requests are considered on a case-by-case basis and are subject to the terms of the head lease. See our pet policy for full details.